Join, renew, suspend or cancel
Our online membership management service allows you to manage some aspects of your membership.
You can:
join ClubActive
renew your membership
suspend your membership
change your direct debit details
sign up a family member.
For more information on how to create an account and use our online service, follow the steps in our guide (1.1MB PDF)
Or you can apply using the printable membership application form (85KB PDF)
Suspending your membership
From the terms and conditions:
No term: You can suspend your membership for a minimum of 7 days and a maximum of 3 months per suspension.
Contracted term: You can put your membership on hold as often as you like, for up to 90 days over the year and for a minimum of 2 weeks at a time.
You can make changes to your membership online.
Cancelling your membership
From the terms and conditions:
No term:
You can cancel your membership in writing at any time after the first direct debit. No cancellation fee applies. Note: You must give us three days notice to stop the upcoming payment.
No term and corporate can cancel in our online membership management service.
Contracted term:
Contracted Term members must provide 14 days’ written notice and a completed cancellation form. This is required for cancellation and refund of any prepaid membership fees under this clause. Contracted Term members can cancel membership without charge if they move outside a 25km radius of the ClubActive listed as their home club, or for a medical reason which renders the relevant member unable to undertake any exercise regime for a period of three months or more (supported by certification evidence from a qualified medical practitioner, to ClubActive’s reasonable satisfaction). Members cancelling their Contracted Term membership for any other reason must pay a $100 cancellation fee, or the remaining amount of membership fees for the balance of the Contracted Term (whichever is lower.
Use the cancellation online form below.